Traveler Tracking_ Where Are Your Travelers Right Now_

Traveler Tracking: Where Are Your Travelers Right Now?
Two weeks after Lucy Mosca was hired as FTI Consulting's global travel manager last March, a Germanwings airplane en tactic to Barcelona crashed into a mountain in France, killing all 150 passengers. At the time, employees weren't mandated to use FTI's travel management company, BCD Travel. Only half of FTI's 4,500 employees knew they had a travel management company and actually used it to book travel. Mosca walked into a board meeting to a slew of questions.
I have no regarding knowing where people are unless they're using our agency. I can an individual I'm 60 percent sure we didn't have anyone onboard the plane, she told the board. How does that make you actually?
The board was taken aback. FTI pledged to issue a mandate requiring employees to book cross BCD, which FTI uses in North America, Hong Kong and Australia and it is implementing in Latin The u . s. The mandate wasn't yet in place, though, when an Amtrak train derailed in Philadelphia two months later or in November when terrorists attacked Venice.
I can tell you I'm 60 percent sure we didn't have anyone onboard the plane. How does that make you can be?
Lucy Mosca to FTI's board
FTI employees were safe in the 3 incidents, and organization issued the agency mandate in Dec ..
No Wonder Awareness Has Grown
Last year, it seemed like each and every month there was some major thing, and that's just what an average sees, said George Taylor, vice president of global operations for travel risk management and security firm iJet. There's lots of other events that take place worldwide that aren't raised to everyone's knowledge. According to iJet, 6,000 travel disruptions occurred in 2015. Add duty-of-care regulations and increased international travel, and companies are homing in on traveler tricky.
A BTN online poll of 204 travel buyers in January revealed that 71 percent track travelers using TMC itinerary data, 30 percent use credit card data, and 12 percent use GPS via tools that tap into travelers' mobile gadgets. Seventeen percent aren't tracking their travelers, and others have traveler safety and security programs with providers like iJet and International SOS, which use data from TMCs, airlines, hotel aggregators other people to track traveler whereabouts and provide emergency assistance.
After the Paris attacks, however, many evaluated their strategies: 32 percent reviewed their tracking tools, and the same number evaluated calling expand their tracking policies. Nearly 10 % who did not use GPS tracking were considering this situation. Forty-two percent took no new procedures.
Taylor confirmed that a lot of corporations still take a passive approach: using TMC itinerary data, which can be problematic especially in a desperate situation when plans tend to invert. More aggressive tactics are gaining traction, particularly as mobile phones play a larger role. Companies can establish a check-in procedure, for example requiring travelers to call a supervisor or a 24-hour call center 2 times a day. Mobile apps have streamlined this concept using one-touch check-in capability for travelers to indicate they are effective. And demand has picked up for that near-real-time tracking that GPS technology provides, according to Taylor. In the last two years it's grown significantly. [At least] 10 percent of our client base initiated a policy of to use many of these tools.
Traveler Tracking Supplements
The changeability and potentially incomplete nature of TMC itinerary data has influenced the adoption of mobile check-in and GPS tracking strategies. Hotel attachment rates, for example, historically hover at around 50 percent to 60 % for the field as home. For firms like FTI Consulting, which experts claim 85 percent of travel bookings are billed to clients, there's little motivation to book through an ideal TMC, leaving vast swaths of traveler-location data unaccounted for through that channel.
Filling the Gaps
TMCs continue to innovate tools to drive hotel attachment rates, and technology providers like Concur want to fill the channel-fragmentation gap with solutions that capture outside bookings and offer reporting. Whether Concur can push that data for you to the TMC for consolidated reporting differs. The TMCs absolutely have construct an export from Concur's API and would need to be certified by Concur [for that] to happen, said senior director of global travel and marketing services Ralph Colunga. For locations where FTI doesn't have a TMC relationship, Mosca took a pass on Concur because it can't flow open-booking data to a travel security firm like iJET or International SOS.
Payment suppliers also can identify a traveler's last known location through card-swipe data. It is not as robust or as usable to account for people or, more importantly, to act in an unexpected emergency situation conserve their lives, Taylor identified. It's important if you have zero other associated with communicating with someone.
The Mobile Route
Mobile tools enable corporations to send real-time prompts for travelers to check in to confirm their locations and safety immediately. For high-risk travel, GPS tracking enables geofencing, which allows a company to receive notifications any traveler's device enters or leaves virtual boundaries an additional has set. Travelers also receive alerts instructing them remain put or leave location. Such tracking also helpful in transporting VIPs, enabling travel managers to ensure that the car passes certain GPS markers.
Mobile tracking strategies get their limitations, too, points out International SOS executive vice chairman Tim Daniel. GPS drains mobile device batteries and depend on a data link to transmit a traveler's desired destination. Travelers also have to turn on the GPS and sustain device these people. All are simple conditions can significantly undermine tracking capabilities.
For these reasons, Daniel said, GPS tracking can't replace other measures. Instead, it in order to be part of overall travel security program, and that program end up being in place long before a traveler sets foot on a private jet. A phone doesn't know where you're next week, so we still need those itineraries.
Philosophically, mobile traveler tracking is definitely not straightforward. Travel managers must tread carefully in learn what of personal privacy. As bring-your-own-device environments proliferate, a request for workers to install tracking software on personal phones is a large ask. Whether or not the technology may be installed on a company phone with the intention to protect employees, being continually tracked, especially outside office hours, feels like an infringement.
To avoid pitfalls, corporations have to date offered opt-in GPS tracking, as does iJet. Cannot reach in and track them with out them being aware of being tracked, Taylor expressed. That's our policy. Nobody would buy [the solution] if you could turn it on anytime we wanted. We want people wireless it, not really suspicious of it.
Once travelers understand that GPS tracking protects them, however, they're more more likely to use this. Colunga said the majority of Concur employees opt at. We can only help people that help us, Colunga declared. If we don't know you're there, we don't know what sort of assistance will need and each and every have an easy of talking with you [or to] provide much in way of support company. Everyone plays a part in this.
Buy-In & Ownership Remain Challenging
Getting buy-in from business people for any kind of traveler tracking can be challenging. Telling [senior executives] we'll have more discounts [by booking together with TMC] is irrelevant because see it and don't care, said Mosca, but duty of care just what they realize and have.
What further helped Mosca's case was that two high-ranking executives were operating Paris through the November techinques. She tracked one through itinerary data as well as the other by emailing executive assistants asking if they knew consumers in Venice. Even though it was late [at night], I can contact for you to find out if had been OK, Mosca said. At that point, I contacted the CEO directly and said something needed to be done. FTI also is talking with a security and medical services supplier to serve travelers in need.
Carlson Wagonlit Travel second in command of global product marketing Carinne Saulet often sees a gap in that area. Larger clients have an overabundance resources, she said, but 90 percent of CWT's smaller clients rely on itinerary tracking and insurance policies and have no procedure within position for travelers in have. There's oil & gas equipment GPS tracking that they were a strong insurance they're covered, when actually the is just there to pay if will need a doctor, Saulet replied. There is a need getting professionals take care of you, direct you to the correct place, have the ability to act, organize and [offer] evacuation allow for.
Beyond Business Travel
Events most notably Paris attacks raise queries about whether corporations' tracking efforts should extend to all employees, no matter they travel, according International SOS's Daniel. Each organization has find out what's befitting for them because when you make more people part of the mission, the complexness of resources goes up significantly. International SOS encourages companies to be sure their traveler tracking works well and once it's down to expand the system to all employees.